Introduction
Thinking about launching your own NDIS support business in Australia? With growing demand and a clear social purpose, it’s a rewarding (and viable) pathway for professionals and entrepreneurs alike. But before you jump in, it’s crucial to understand the steps involved in starting an NDIS business — from registration to service delivery.
This guide walks you through everything you need to know to start your NDIS support business the right way.
Step 1: Understand What It Means to Be an NDIS Provider
Before you begin, get clear on your NDIS provider responsibilities. You’ll be delivering services under a regulated system, which means compliance, reporting, and a strong focus on participant outcomes.
Common support services include:
- Daily living assistance
- Community participation
- Transport
- Plan management
- Allied health
Tip: If you’re just starting out, consider which services best match your skills and experience.
Step 2: Decide Whether to Register or Stay Unregistered
Not all providers are required to register with the NDIS Commission. Your choice depends on:
- The types of participants you plan to support (e.g. self-managed, plan-managed, NDIA-managed)
- The services you intend to offer
Check the NDIS provider registration guide for up-to-date eligibility.
Step 3: Choose a Business Structure and Name
You’ll need to register your business with ASIC and get an ABN. Most NDIS businesses operate as:
- Sole traders
- Partnerships
- Companies
Your business name should reflect professionalism and clarity — ideally with keywords like care, support, or NDIS.
Step 4: Prepare Required Documentation and Policies
NDIS registration requires strict documentation. As part of your NDIS business startup checklist, prepare:
- Participant service agreements
- Incident management policy
- Risk management plan
- Code of conduct
- Worker screening and police checks
Using a registration consultant or compliance advisor can speed this up significantly.
Step 5: Complete the NDIS Application and Audit Process
Registered providers must undergo a third-party verification or certification audit, depending on the services offered.
Audit Process Includes:
- Document review
- Staff interviews (for larger organisations)
- Systems and process check
- Risk and governance assessment
Becoming an NDIS provider can take 2–6 months depending on how prepared you are.
Step 6: Start Marketing Your NDIS Support Business
Once approved, it’s time to let people know you’re open. Consider:
- Setting up a professional website
- Listing on the NDIS Provider Finder
- Joining local NDIS networking groups
- Using Facebook and Google for targeted ads
Step 7: Use Software to Stay Compliant and Grow
Growth is great — but it brings complexity. Consider using NDIS-compliant timesheet, invoicing, and compliance tools like Fairtime (or similar software) to help:
- Manage worker hours
- Stay SCHADS Award-compliant
- Generate invoices aligned to NDIS line items
- Reduce admin time and errors
Final Thoughts
Starting an NDIS business is a fantastic way to make a difference while building something sustainable — but it’s not without its challenges. By following the steps in this guide, you’ll avoid common pitfalls and set up your support business for long-term success.
FAQs
Q: How much does it cost to register as an NDIS provider?
A: Expect costs between $1,500 and $5,000 depending on audit level, documentation, and support used.
Q: Can I start an NDIS business from home?
A: Yes — many sole traders and micro-providers operate from home, particularly for support coordination or plan management.
Q: What support software do NDIS providers use?
A: Providers often use cloud-based platforms for timesheets, invoicing, and compliance, especially as they scale.
